Business Information
Solvike is operated by Suprrhealth B.V., a company registered in the Netherlands.
Company Number: 92612067
VAT Number: NL863819126B01
Address:
Keizersgracht 520 H
1017EK Amsterdam Netherlands
Customer Service Hours:
Monday–Friday: 9:00 AM – 9:00 PM (EDT)
Saturday–Sunday: 10:00 AM – 6:00 PM (EDT)
Email: support@solvike.com
Contact Form: Click here
GENERAL QUESTIONS
Key Information:
We understand that you may need to cancel an order. To do so, please contact us at support@solvike.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
We sincerely apologize for any inconvenience if you receive a damaged or incorrect item. To help us resolve this for you as quickly as possible, please take photos of the issue and email them to us at support@solvike.com.We will promptly review your case and ensure you receive the correct, non-damaged item.
All payments are protected with SSL and available through:
To return your product, follow the steps in our return policy and contact our customer service team. For more information, please see our return policy.
The order number will be sent with the confirmation e-mail. Did you not receive it? If so, please contact our customer service: support@solvike.com.
We are very sorry to hear that you are not completely satisfied with your order. Our priority is to ensure that our customers are happy with their purchases. We will therefore do our utmost to resolve the problem. Please feel free to send us a message with the details of your order and what went wrong, and we will work together to find the best solution: support@solvike.com. Please see the returns policy for more details.
We understand that sometimes something may not be quite to your satisfaction, and while we always strive for the highest quality, our industry does come with challenges. We appreciate your patience and understanding and want to emphasise that we are always here for you to put things right.
Delivery & Tracking
Caltronice covers all shipping costs and provides 100% free shipping on every order within the United States, delivered through USPS, UPS, or FedEx.
No worries! We continuously keep you informed about your order by e-mail, which you can also follow live on our website. From the moment your parcel arrives at the mail-order company, Track & Trace information is available. Please note that there may be some delay.
Our processing time is 1 to 2 working days, and the delivery time for our shipping is on average 5 to 8 working days. Sometimes delivery may take a little longer due to external factors such as busy delivery service or transport delays. We do our best to get your order to you as soon as possible and will keep you updated on the status by email!
Refunds & Guarantees
Returns are handled at our U.S. fulfillment center. Please send your return by post to:
Return Address:
3450 NW 115th Ave, Miami, FL 33178, United States
For a smooth process, clearly label your return with your order number, and include proof of return (e.g. tracking receipt) inside the package.
If you’re unsure or need further help, feel free to contact us at support@solvike.com
See our full Return Policy for more details.
We offer a 30-day return policy (after receipt).
It takes an average of 7 days to process the refund after we have processed the return.
Shipping is free, but to avoid waste, customers are responsible for their own return costs and return label. Please note that these costs may vary. More information on this can be found in our returns policy or consult your chosen carrier.
Contact
We try to answer all emails within 24 hours. Please note that we may be busy, thank you for your understanding!
Yes, we can also be reached by phone at +31616943500
Our customer service can be reached at support@solvike.com
Customer Service Hours EDT
Monday to Friday: 9:00 AM – 21:00 PM